Last updated: October 3, 2026
If TeknoTools Data isn’t right for you, ask for a full refund within 14 days of your purchase. You don’t need to explain why.
Write to support@newtekno.com from the email you used to buy, or open Help & Support in the app, and include your license number (it starts with TT- or DJ-). We answer within one business day.
We refund the full amount to your original payment method through Stripe. Banks usually show it in 5 to 10 business days. Your license is cancelled: please remove it from your computers (Licenses → Remove).
Upgrades (for example, from DataMask to the Suite) follow the same 14-day rule and are refunded on their own.
We don’t offer refunds after 14 days, except where the law requires it. If something isn’t working, write to us: we’d much rather fix it.