Legal

Privacy Policy

Last updated: July 2026

1. Introduction

NewTekno LLC ("NewTekno," "we," "us," or "our") is a technology solutions company based in the New Jersey–New York area, providing IT services including custom software, mobile applications, systems integration, audiovisual solutions, live translation, and project management. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our client portal, or engage our services.

If you have questions about this policy or how your information is handled, contact us at support@newtekno.com.

2. Information We Collect

We collect information in the following ways:

  • Information you provide directly — such as your name, email address, phone number, company, and message content when you submit a contact form, request a consultation, or communicate with us.
  • Usage data — information about how you interact with our website, including pages visited, time spent, referring pages, browser type, and device information, collected automatically as you browse.
  • Cookies and similar technologies — small data files stored on your device that help our site function properly and help us understand how visitors use it.

3. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and provide requested information or quotes.
  • Deliver, maintain, and support the services you engage us for.
  • Communicate with you about projects, appointments, and account matters.
  • Improve our website, services, and overall client experience.
  • Meet legal, accounting, and security requirements.

4. Client Portal & Accounts

Clients with an active account can access our Client Portal to manage services, downloads, and project information. Authentication for the portal is handled through AWS Cognito, a secure identity management service. Your account credentials and related data are stored securely and are never shared with unauthorized third parties. We recommend using a strong, unique password and enabling any additional security options available to protect your account.

5. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect the information we collect, including encryption of data in transit and at rest, secure cloud infrastructure, access controls, and regular security review of our systems. While no method of transmission or storage is 100% secure, we work continuously to safeguard your information against unauthorized access, alteration, disclosure, or destruction.

6. Sharing of Information

NewTekno does not sell your personal information. We may share information with trusted third-party service providers who assist us in operating our website, hosting our infrastructure, or delivering our services (for example, cloud hosting, email delivery, or payment processing providers). These providers are bound by confidentiality obligations and are only permitted to use your information to perform services on our behalf.

We may also disclose information if required by law, to protect our legal rights, or in connection with a business transition such as a merger or acquisition.

7. Cookies & Analytics

Our website uses cookies and similar technologies to remember your preferences, understand site usage, and improve performance. We may use analytics tools to gather aggregated, non-identifying statistics about visitor behavior. You can control or disable cookies through your browser settings; note that some features of our site may not function properly without them.

8. Your Rights

Depending on your location, you may have the right to access, correct, update, or request deletion of the personal information we hold about you. To exercise any of these rights, contact us at support@newtekno.com and we will respond within a reasonable timeframe.

9. Bilingual Service

NewTekno provides full service in both English and Spanish. This Privacy Policy is available in both languages, and you are welcome to reach out to us in either language for any privacy-related question or request.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically to stay informed.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:

Questions about your privacy?

We're happy to walk you through how your information is handled — reach out any time.